SMAC Promo

Convert SM Advantage points to call & text rewards!

CONVERT SM ADVANTAGE POINTS TO GLOBE AND TM CALL, TEXT & SURF REWARDS

Globe and TM subscribers who are also SM Advantage and SM Prestige members can now redeem call, text and surf rewards and bill rebates using SM Advantage points via SMS!


1. Who are the eligible Globe/TM subscribers

All active Globe Prepaid, Globe Postpaid and TM subscribers who are also SM Advantage and SM Prestige members can redeem call, text and surf rewards and bill rebates using their SM Advantage Card (SMAC) points via SMS.


2. Who are the eligible SM Advantage and SM Prestige members

All rewards availers should: 

• Have sufficient points balance in their card
• Have a minimum of 50 SMAC points to redeem
• Have correct and valid SMAC numbers
• Have active SMAC numbers (replacement cards still in process will be considered inactive)
• Not have expired or cancelled SMAC numbers
• Not have blocked SMAC numbers


3. Program Duration

Globe and TM subscribers can redeem call, text and surf rewards and bill rebates using SMAC points starting from August 7, 2012 to November 3, 2012.


4. How to check the redeemable rewards

To check what rewards you can redeem using your SMAC points, simply text SMAC < space > ITEMS to 4438 for free. You need P1 maintaining balance to transact for free.


5. How to Redeem

Just text SMACREDEEM < space > ITEM CODE < space > < 16-digit SMAC number> < space > < SMAC member's birth date > to 4438 for redeeming rewards. You will be charged P1 per transaction.

Ex. SMACREDEEM SULITXT15 1234567890123456 12031980


6. Rewards Delivery

You will receive the call, text or surf reward you redeemed within a few minutes via SMS.


7. How to check your available SM Advantage Points

You may do any of the following:

• Go to the Customer Service/cashier counter of any SM-affiliated establishment.
• Register to the SM Advantage text hotline by texting SMAC < space > PTS to 2966. You will be charged P2.50 per transaction.
• Log on to www.smadvantage.com.ph
• Call the SMAC Hotline at 833-8888 or 1-800-10-833-8888 (for areas outside Metro Manila).

CONVERT SM ADVANTAGE POINTS TO GLOBE AND TM CALL, TEXT & SURF REWARDS

A. IMPORTANT KEYWORDS


What are the important keywords to remember when redeeming rewards using SMAC points and its related charges?

KEYWORD DESCRIPTION CHARGES
SMAC Globe/TM – SMAC mechanics info P1 minimum load required to send this message for free
SMAC < space > ITEMS List of Globe/TM redeemable rewards using SMAC points P1 minimum load required to send this message for free
SMACREDEEM < space > ITEMCODE < space > < 16-digit SMAC number> < space > < SMAC member's birth date - MMDDYYYY > Redemption of call and text rewards using SMAC points P1/transaction

B. REWARDS REDEMPTION USING SMAC POINTS

1. What Globe/TM rewards can I redeem using my SMAC points?

ITEM CODE DESCRIPTION SMAC POINTS
Globe Prepaid Rewards
SULITXT15 100 texts to Globe/TM, valid 1 day 15
UNLI20 Unlimited texts to Globe/TM, valid 1 day 20
UNLI80 Unlimited texts to Globe/TM, valid 5 days 80
GCALL100 60 minutes of calls to Globe/TM, valid 5 days 100
GCOMBO200 215 texts & 40 minutes of calls to Globe/TM, valid 5 days 200
Globe Postpaid Rewards
MYSUPERTXT Unlimited texts to Globe/TM, valid 30 days 349
MYSUPERUNLI Unlimited calls & texts to Globe/TM, valid 30 days 599
MYSUPERSURF Unlimited surfing, valid 30 days 999
BR300 One-time P300 bill rebate 390
BR600 One-time P600 bill rebate 780
BR900 One-time P900 bill rebate 1,170
TM Rewards
TMCOMBO15 60 texts & 3 minutes of calls to Globe/TM, valid 1 day 15
TMTAWAG20 10 minutes of calls to Globe/TM, valid 1 day 20
TMCOMBO40 150 texts & 40 minutes of calls to Globe/TM, valid 2 days 40


2. I am an SM Prestige member. Can I also redeem call, text and surf rewards using my points?

Yes, all Globe/TM subscribers who are also SM Prestige members can redeem call, text and surf rewards using their SMAC points.


3. How come I cannot redeem rewards using my SMAC number?

Please make sure that:

• You have sufficient SMAC points balance.
• You have a minimum of 50 SMAC points to redeem.
• You key in a correct and valid 16-digit SMAC number with the correct format (no spaces in between the numbers).
• Your SMAC is active* (replacement cards still in process will be considered inactive).
• Your SMAC is not expired or cancelled.*
• Your SMAC is not blocked.*
• You input your correct birth date (MMDDYYYY).

*Please call the SM Advantage Hotline to inquire about your membership status.


4. Will my Globe/TM rewards points be deducted when I redeem call, text and surf rewards using my SMAC points?

Only your SMAC points will be deducted of the corresponding SMAC points needed for the reward you redeemed. Your Globe/TM points won't be deducted.


5. Can I redeem my reward from any Globe Store?

You can only redeem via SMS.


6. I am a Globe Postpaid subscriber. Can I also redeem rewards using SMAC points?

Yes, you can redeem rewards using your SMAC points. Just text SMAC < space > ITEMS to 4438 for free to check the redeemable items.


7. I opted out of MyRewards MyGlobe/TM Astig Rewards before. Can I redeem rewards using my SMAC points?

You have to opt-in by texting YES to 4438 for free. P1 maintaining balance is required to transact.


8. I have a registered Globe/TM MPIN. Do I need to key it in when redeeming using my SMAC points?

No, you do not need to key in your Globe/TM MPIN. Just text SMACREDEEM < space > ITEM CODE < space > < 16-digit SMAC number>  < space > < SMAC member's birthdate -MMDDYYYY > to 4438 to redeem call, text and surf rewards using SMAC points.


9. What if I want to avail of multiple rewards?

You can only redeem one reward per transaction, but you may have several transactions if you want to avail of multiple rewards.


10. Can I still cancel my redemption request?

Successful redemption requests cannot be cancelled anymore. Call, text and surf rewards will be received within a few minutes via SMS.


11. I have not received my reward, but my SMAC points have already been deducted. How can I follow up?

Please call the Globe/TM hotline if you do not receive any response from 4438 24 hours after a redemption request.


C. CONTACT US

SM Advantage Hotline:

Metro Manila: 833-8888
Outside Metro Manila: 1-800-10-833-8888


Globe/TM Hotline:

Phone: (730-1000) Any Landline 
Mobile: (Dial 211) Toll Free Access

 
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